OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.
How to install OTRS (Open source Ticket Request System) in Debian
Submitted by david23 on Wed, 2007-04-04 15:25.
- david23's blog
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