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Nuxified Brainstorming session No 1

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libervisco's picture
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In his post of the more eyeballs thread supermike has written:

supermike wrote:

If that's the case, then you have to go back and think, what is it that's just not hitting the need? I know there's a need out there, so what's the magic touch that gets them in the door?

While I believe that with enough volume of visitors and their participation even the current setup and offerings of Nuxified.org should be enough for its success I think it is always good to explore the boundaries of what else could we do. In what way can we serve each other in this community so that our Free Software experiences would be ultimately best for all? Right now, what we have for Free Software support are just discussion forums and comments to topics, articles, polls etc. However there may be a way to extend this further in a way that would more closely target our primary purpose: technical Free Software support.

So let's think about the classic process someone needing support goes through. He logs in here, finds an appropriate forum for his question, posts his question there and then waits for a response. In a posting he has the ability to post codes distinct from the rest of the text by using bbcode or html code tags which is one of those helpful features that are more important for Free Software support than they could be for forums meant for some other purposes. His new post title appears in "new forum topics" block of the homepage, as well as "recent posts" page, which gives it some attention increasing chances of it being replied. If there is a knowledgable person around, he may get an answer and ultimately be helped with his problem or issue. After that, the thread has basically done its initial purpose and now serves for others with a similar problem or question to see the answer or possibly add something related later.

Some of the best solutions we can find this way can be added to our tips thread which is a nice repository of possibly highly useful and interesting ways of doing certain things.

So that is our basic process at the moment. The question is, in what way can we improve it? In what way can the whole support experience described above be made even better and more efficient? In what way and what incentive can we provide people with to encourage them to get involved in the above process, either as someone asking a question expecting help or someone to get motivated to give an answer?

Don't stop at nothing. This is not just a topic for suggestions, it is about far out ideas as well. Whatever is on your mind, whatever you can imagine, just say it and wish for it. It might just happen to be true. Everything starts with an idea no matter if its execution is possible or not. Ideas are always possible!

So, brainstorm away! Smiling

Cheers
Daniel

kode's picture
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I've wanted to implement a FOSS version of Experts Exchange for a couple of years. They have a decent idea going, but they have killed it by A) charging and B) making it a hideous website to navigate.

For anyone who isn't familiar with Experts Exchange, it's basically a multi-user/multi-level/categorized FAQ system wher e users can sign up, and ask/answer questions. Each answer can be given 'reputation points' by the recipient to the person who gave them the best/right answer.

It's not a complex system, and if I wasn't such a marketing bonehead, I'd build the system in a heartbeat. Alas, a good system without a user-base/audience is nothing but wasted time...

libervisco's picture
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That is an interesting idea

That is an interesting idea kode. I'm not sure how would a standalone service like that fit within the current Nuxified.org setup considering that we already have forums which are basically a form of Q&A, but maybe we can extract some ideas from that by implementing a rating system of some kind, much like expert exchange in nature, allowing helpful posts to be rated as such.

Ideas are welcome though how could it be made fit the current setup as a standalone section (that is, separate from forums).

What does anyone else think? Also any other ideas? Sticking out tongue

tbuitenh's picture
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Joined: 2005-12-21
Well, once we get so old we

Well, once we get so old we sometimes get a question we have seen before, we should set up a FAQ system I guess. Drupal most likely has a module for that.

libervisco's picture
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An FAQ would probably be

An FAQ would probably be good. We already need one for some basic help to getting around the site, though I'm also considering an alternative option for that in form of a special "help tips" module.. I might put it up for a test run so we can see...

But yeah, we can have an FAQ section to compliment forums for Free Software support. That is certainly one of the options.

supermike's picture
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Joined: 2006-02-17
How about a second site that

How about a second site that is geared for a Blackberry with no graphics and just text in xx-small font? It's minimalist. I could login and read the latest forum topics and post a new one or reply to an existing one.

Might be too lofty of a goal, though.

 

supermike's picture
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Joined: 2006-02-17
I agree with your criticism

Kode: I agree with your criticism of Experts Exchange. Why is that every time I'm stuck and want to know something, and I query in Google, Experts Exchange has the dang answer and is like 1 or 2 on the top of the list? That's so aggravating.

It would be great if Nuxified took its place and of course it's FREE!

 

libervisco's picture
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Joined: 2006-05-04
That could be possible as an

That could be possible as an alternative theme maybe. It is possible to make it so that in your profile you can select a different theme for the site.

Well we could make a minimal theme that would fit blackberries and such portable devices and allow users to switch to that when they visit the site or even better, if possible, set the site to detect when it is being browsed from a blackberry and change the theme automatically accordingly.

This is of course "brainstorming". I'm not sure if it's fully possible yet..

But it's a nice idea! Smiling

Thanks

libervisco's picture
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possibility
supermike wrote:

Kode: I agree with your criticism of Experts Exchange. Why is that every time I'm stuck and want to know something, and I query in Google, Experts Exchange has the dang answer and is like 1 or 2 on the top of the list? That's so aggravating.

It would be great if Nuxified took its place and of course it's FREE!

 

 

I'm taking that idea into account. With a rateable FAQ system of sorts, where best answers from forums can be put in and voted upon, maybe we can have something similar.

This reminds me of a module I've found that allows for the digg.com-like voting functionality. We might actually implement something like that for the most useful posts/answers.

The way it could work is this:

User asks a question in forums and someone replies and then that someone or anyone else who found the reply useful submits it to our digg.com like "repository" where people can vote it up or down. Best answers remain on top and those with less votes go down. A few of the best ones would also be featured on homepage.

Of course, helpful posts don't have to be limited to forums, but articles as well. It would be like a Free Software help style digg.com - instead of news, we have answers!

Thanks

libervisco's picture
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Joined: 2006-05-04
I have taken a closer look

I have taken a closer look at expert exchange web site and I gotta say that the whole experience there just plain sucks. It's full of ads, it takes time till you digg to even see the question and you can't even see the answer if you don't subscribe. I frankly wonder what is so brilliant about it?

Oh yeah, the bare idea that they killed with all that extra fat such as subscriptions, bad design and advertising.

But from what I see and hear I am wondering what is the difference between that concept and normal forums equipped with a rating system?

I have already proposed a few featured that applied to forums (and other sections as well even) can pretty much generate the same or similar effect that the concept of expert exchange has. Posts can be rated per helpfulness and users per their contributions. If we don't want fixed points per post, article submissions and similar actions we can add a reputation system as well, where instead of having a program give points to users, users give points to other users.

I personally think that the combination of post rating system and the reputation system would add a great deal to the whole Nuxified.org experience. We would have incentive, reward and ability to easy pick out the best and most helpful resources and display them for viewers.

And the good news is that *all* of the above is possible with drupal, the system that now powers Nuxified.org.

You can discuss this specific proposition here.

Thank you
Daniel

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